Office Coordinator, Student Support Services & Ronald E. McNair Programs

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FLSA Classification

Non-Exempt

Salary Range/Grade

Salary Range: $16.82 - $19.23

Annualized salary:  $35,000 - $40,000

Reports to

Executive Director

Job Description 

Summary/objective

The SSS (Student Support Services) TRIO Program is designed to increase academic performance, retention, and graduation rates among eligible college students. The students are selected for the program based on certain federal guidelines regarding income, parents’ educational background, and a student’s need for academic support. The SUNO SSS TRIO Program is currently funded to serve 300 students.  Additionally, the Robert E. McNair Post-Baccalaureate Achievement Program is a federally-funded TRIO program that prepares eligible participants for doctoral studies through involvement in research and other scholarly activities.

The Office Coordinator for these programs provides comprehensive, pro-active administration and tactical support to the Executive Director. Initiative, discernment, strong customer services skills, and a high level of professionalism and confidentiality are essential in this position.  The Office Coordinator is responsible for recruiting students to the programs, processing participants' applications, updating all program forms and documents, inputting all data in Blumen's data platform, maintaining departmental calendar of all activities, managing SSS laptop loan program, updating documents in TEAMS, taking meeting minutes, and other office duties as required.

*This position is funded 100% by the federal TRIO programs and Ronald E. McNair Program (TRIO).

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

1. Manages the SSS and McNair TRIO offices.
2. Files, types, and performs data entry.
3. Responsible for all program record keeping.
4. Responsible for the management of SSS and McNair inventory.
5. Orders supplies for the department as needed.
6. Assists students with completing the SSS and McNair applications and processes applications in accordance with established policies and procedures.
7. Inputs students’ data in Blumen.
8. Assists the program by recruiting eligible SUNO students to the SSS and McNair Programs.
9. Communicate with students via e-mail, text, and phone.
10. Input data and maintain data in TEAMS.
11. Takes staff meeting minutes. 
12. Assists with various program workshops, seminars, guest speaker events, and cultural events.
13. Assists faculty mentors with coordinating scholarly activities and making travel arrangements for SSS and McNair participants and staff.
14. All other duties as assigned.

Grade level responsibilities

• Responds to requests for information; may require interpretation of department rules and regulations.
• Represents the Executive Director in various matters and providing input.
• Serves as liaison between Director and faculty/staff members.
• Assesses importance of issues or conflicts, and briefs supervisor.
• Prepares materials needed for meetings, such as agendas, handouts, binders, etc.
• May attend meetings and transcribe minutes.
• May type contracts, secure appropriate signatures, and track contracts through the approval process.
• Monitors expenditures and ensures adherence to budgetary commitments in accordance with established policies.

 

Competencies

• Demonstrate excellent people, oral communication and customer service skills.
• Have the aptitude to interact with individuals in a professional, diplomatic and courteous manner even when dealing with callers and/or visitors who may be difficult or upset.
• Be effective working as part of a high functioning team in a fast-paced environment.
• Have the proven ability to handle multiple competing priorities and to adapt to changing priorities, situations and demands.
• Have the proven ability to work with confidential and sensitive information and material in a proactive and discreet manner.
• Utilize independent judgment, problem solving and decision making in order to respond to constituents and represent the office in an effective and appropriate manner.
• Demonstrate advanced skills for Microsoft Office Suite (Word, Excel, PowerPoint), Teams, and Outlook.

Required education and experience

• Bachelor’s degree required or equivalent combination of education and experience.
• Three years of managerial experience required.

Preferred education and experience

• Five to seven years supporting an executive-level position is preferred.

Southern University of New Orleans (SUNO) is an Equal Opportunity Employer.

 

Non-Discrimination Statement

In compliance with Title IX of the Education Amendments of 1972, Title VI and VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and other federal, state, and local laws, Southern University at New Orleans (SUNO) forbids discriminating or harassing conduct that is based on an individual's race, color, religion, sex, ethnicity, national origin or ancestry, age, physical or mental disability, sexual orientation, gender identity, gender expression, genetic information, veteran or military status, membership in Uniformed Services, and all other categories protected by applicable state and federal laws.

 

This commitment applies but is not limited to decisions made with respect to hiring and promotion, the administration of educational programs and policies, scholarship and loan programs, and athletic or other College-administered programs. Discriminatory acts of any kind are strictly forbidden.

 

American with Disabilities Act (ADA) Statement

Southern University of New Orleans (SUNO) complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Office of Human Resources.