Student Accounts

In efforts to limit social contact, the SUNO Cashier's & Comptroller's Office will be closed for walk-up transactions.  However, we will remain available through email and online services.  You may email us at bursar@suno.edu.  Student Refunds will continue to be processed 14 days after funds have been disbursed to student accounts and a credit balance is available.  All payments can be made online by debit or credit card online via the Banner Student Web.
To assist our businesses and vendors, you may email us at accountspayable@suno.edu
As always, we appreciate your patience.

Instructions for Paying Online Instructions for Paying Online

Please review your account for accuracy and follow the instructions below to complete enrollment.

**All prior term balances must be (0) zero to complete enrollment for the current term**

I want to pay my tuition and fees in full.

Step 1: Log on to Banner Self-Serve (SSB) and Click on "Enter Secure Area"

Step 2: Enter your Banner ID and PIN

Step 3: Click on "Student" and then "Student Accounts" and Select a Term

Step 4: Click on "Account Summary for Current Term"

Step 5: Select Term: SUNO-FALL 2020 and click "Submit"

Step 6: Select "Pay Now” and transition to CASHNET payments

Step 7: To make a payment enter the payment amount due and verify checkout total

Step 8: Select the type of credit of card: AMERICAN EXPRESS, VISA, MASTERCARD, DISCOVER

Step 9: Enter your credit card number, expiration date and amount.

Step 10: Click on "Submit"

Once you have made your payment return to SSB, review the “Financial Responsibility Policy" and click "Complete Enrollment". You have completed the registration process. Print this page for your records.


I have 50% or more of my tuition and fees and want to enroll in a CASHNET Installment Payment Plan (IPP) for the remaining balance due.


Please note, there is a non-refundable $35.00 payment plan enrollment fee. Prior to enrolling, be sure your tuition, fees, housing, meals and other related charges are posted to your account. It is important that you read and understand the terms and conditions. Payments must be made timely via CASHNET.


Step 1: Log on to Banner Self-Serve (SSB) and Click on "Enter Secure Area"

Step 2: Enter your Banner ID and PIN

Step 3: Click on "Student" and then "Student Accounts" and Select a Term

Step 4: Click on "Account Summary for Current Term"

Step 5: Select Term: SUNO-FALL 2020 and click "Submit"

Step 6: Select "Pay Now” and transition to CASHNET payments

Step 7: Select “Payment Plans”

Step 8: Follow the prompts for enrolling into the CASHNET Installment Payment Plan


Once you have made your payment, review the “Financial Responsibility Policy" and click "Complete Enrollment". You have completed the registration process. Print this page for your records.


I have enough financial aid to pay my balance in full.


Step 1: Log on to Banner Self-Serve (SSB)

Step 2: Click on "Enter Secure Area"

Step 3: Enter your Banner ID and PIN

Step 4: Click on "Student"

Step 5: Click on "Student Accounts" and Select a Term

Step 6: Click on "Account Summary for Current Term"

Step 7: Select Term: SUNO-FALL 2020 and click "Submit" Please review your account carefully. If the “Current Due net of Authorized Financial Aid and Memos” is a negative amount (-1,000.00), review the “Financial Responsibility Policy" and click “Complete Enrollment”. You have completed the registration process. Print this page for your records.


I have financial aid, but not enough to pay my balance in full.


If the “Current Due net of Authorized Financial Aid and Memos” is a positive amount (1,000.00), you must pay the account balance to enroll for the FALL 2020 term.


Step 1: Log on to Banner Self-Serve (SSB) and Click on "Enter Secure Area"

Step 2: Enter your Banner ID and PIN

Step 3: Click on "Student" and then "Student Accounts" and Select a Term

Step 4: Click on "Account Summary for Current Term"

Step 5: Select Term: SUNO-FALL 2020 and click "Submit"

Step 6: Select "Pay Now” and transition to CASHNET payments

Step 7: To make a payment enter the payment amount due and verify checkout total

Step 8: Select the type of credit of card: AMERICAN EXPRESS, VISA, MASTERCARD, DISCOVER

Step 9: Enter your credit card number, expiration date and amount.

Step 10: Click on "Submit"


Once you have made your payment, review the “Financial Responsibility Policy" and click "Complete Enrollment". You have completed the registration process. Print this page for your records.


Instructions for Accessing 1098T Information Instructions for Accessing 1098T Information

Access the SUNO Banner Student Web

  • Enter Secure Area
  • Enter your Banner Student ID & Pin
  • Click “Student”
  • Click “Student Accounts”
  • Select “Tax Year”, click “submit”
  • Click “Tax Notification”
  • The 1098T Form should be available to view.

Book Vouchers Book Vouchers


Effective Spring 2016, the university book store will only allow students with excess credit balances for the current term to utilize the “SUNO Book Voucher Program”. Once students finalize registration by securing tuition & fees, the voucher will be available the following day for use. Subsequently, any charges incurred at the bookstore will post to BANNER Student and reduce the available credit balance. The book voucher program is only offered during the Fall & Spring semesters and is available from the 1st day of class through the 7th day of class. All other students will be required to pay for books upfront.


Café Cash Café Cash


This non-refundable student imposed fee is assessed to every registered student attending class on campus during the Fall & Spring semesters. Café Cash is accessible by way of your student ID card and funds may be used at the SUNO Knight’s Dining Hall (located at the rear of the main campus) and at the Aramark POD (located in the Student UC). All special dietary requests should be addressed to Knight’s Dining Management by the 14th day of class. Requests made after the 14th class day will not be honored.


Tuition/Fee Exemptions and Waivers Tuition/Fee Exemptions and Waivers


The Comptroller’s Office maintains a listing of all current Legislative Tuition/Fee Exemption and Waivers for each legislatively mandated tuition/fee exemption and its corresponding Louisiana Revised Statute (LRS). The University reserves the right to administer unfunded legislative mandated exemptions and waivers based on funds availability and classroom space availability.  Students must demonstrate eligibility, and they are responsible for requesting the waivers and certifying eligibility pertaining to the specific waiver.  All tuition/fee exemption & waiver requests must be made by the 14th day of class. Exemptions/Waivers are only available for the current semester during the current semester registration period. Under no circumstances will any exemptions/waivers be processed for a previous term. Request made after the 14th class day (fall & spring semesters) and the 7th class day (summer semester) will not be honored. 


Refund Policy Refund Policy


Student Excess Credit Balance / Registration Refund

Once all payments and credits (e.g. title IV student financial aid, scholarships, stipends, military benefits, etc.) have posted to your BANNER Student account, any excess credit balance will be refunded to you. The Federal Government allows schools 14 days to process excess student credit balances. All student credit balance refunds are processed by the Comptroller’s Office and are provided to students within 14 days from the date the funds are disbursed to your student account.


Tuition and Fee Adjustments Tuition and Fee Adjustments

 

Dropping Courses

If a student reduces their course load by dropping one or more courses, in the Fall or Spring, before the 14th day of class, and in the Summer, before the 7th day of class, tuition and fees are reduced by 100% of the difference.


Withdrawal from the University

When a student finds it necessary to discontinue enrollment prior to the end of the semester or summer term, the student must complete a withdrawal card, obtainable from the Registrar’s Office or a Center for Student Retention and Success Counselor. The student must provide a valid reason for resigning and must make arrangements with the Comptroller’s Office to clear any outstanding balance. Once the withdrawal card has been completed and signed, it must be submitted to the Registrar’s Office. The process is not officially complete until the withdrawal card is returned to the Registrar’s Office.

When a student leaves the University at any time during a semester or summer session without completing a withdrawal card, the student will receive a grade of “FX” in all courses. An FX indicates that a student has unofficially ceased enrollment and as a result, has failed the course/courses registered for due to a lack of attendance.

 

Refunds Due to Withdrawals from the University

Tuition and some fees are credited to the student’s account based on the date of withdrawal and the percentage of the semester completed (i.e. 90%, 75%, & 50%)

Provided that tuition and fees have been paid in full, refunds are issued to students who have withdrawn from the University. Refunds are determined by the following policies:

(1) Southern University at New Orleans Institutional Refund Policy

When a cash paying student chooses to officially withdraw or stops attending classes, the withdrawal date is the date the completed form is submitted to the Registrar’s Office.

(2) Federal Government Refund Policy

When a Title IV recipient chooses to officially withdraw or stops attending classes, the University is required, by Federal Law, to perform a recalculation of tuition and fees. This may result in indebtedness to the University or to the Title IV program. The withdrawal date, according to the Department of Education, is the date the student initiated the process.

Tuition and some fees are credited to the student’s account as follows:

If a student withdraws:

Fall & Spring     Summer  
Before classes begin: 90%   Before classes begin 90%
         
First day of class through the seventeenth day of class: 75%   First day of class through the seventh day of class: 75%
         
Eighteenth day of class through the twenty-fourth day of class: 50%   Eighth day of class through the twelfth day of class: 50%
         
After the twenty-fourth day of class: 0%   After the twelfth day of class: 0%

Non-Refundable Fees Non-Refundable Fees

 

Application fees, student insurance, athletic, parking, student union, breakage, technology, late registration, student identification, yearbook, and café cash are all non-refundable fees.


Outstanding Balances Outstanding Balances

 

Students who fail to pay their balances timely will not be permitted to view grades, pre-register, re-enroll for a new term, request transcripts, receive diplomas, or participate in the commencement exercise. In addition to collection remedies at our disposal, we have the authority to transfer all delinquent accounts to the Louisiana Department of Justice Collection Section.

Should the University transfer any account receivable balance, the Department of Justice is prepared to take all legal action in order to recover the entire outstanding balance, plus collection fees. Such actions could include:

  • Reporting your failure to repay your account receivable to a national consumer credit bureau
  • Referral of your account to a private collections agency
  • Legal action taken against you in a state court.

The Department of Justice may inform the Director of Internal Revenue Service of the amount owed to include late charges and collection costs. In addition, a request can be made to offset any refund to which you would otherwise be entitled.


Graduation Graduation

 

All outstanding balances must be paid in full before graduation. In order to be eligible for graduation clearance, all fees must be paid, including the graduation fee, student accounts, parking, and library fines, etc. If your student account is not current, you will not be eligible to participate in any commencement activities or receive your diploma and you will not have access to your transcript.


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