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Human Resources

Program Assistant/Social Media Manager

November 20, 2025
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Program Assistant/Social Media Manager

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FLSA Classification

Non-Exempt

Salary Range/Grade

Salary Range: $30,000 - $36,000

Reports to

Director, Math & Science Upward Bound/Educational Opportunity Center

Job Description 

Summary/objective

The Program Assistant/Social Media Manager provides essential administrative, operational, and communications support for the TRIO program. This dual-function role includes managing participant data and files, coordinating program activities, communicating with stakeholders, and overseeing TRIO’s digital presence to enhance participant engagement. The position requires strong organizational skills, creativity, attention to detail, and the ability to work effectively in a fast-paced environment serving low-income, first-generation, and underrepresented students.

Grant-funded Position

This position is fully funded through the federal TRIO grant. Continued employment is contingent upon the availability of TRIO grant funding.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  1. Input participants’ data into Blumen/Compansol.
  2. Set up and maintain participant eligibility and service files.
  3. Assist in planning, coordinating, and executing programs, workshops, and events.
  4. Support communication with participants, partners, and community stakeholders.
  5. Maintain accurate program records, reports, and participant databases.
  6. Assist with the preparation of materials, presentations, and official correspondence.
  7. Develop and implement social media strategies that increase digital engagement and program visibility.
  8. Create and schedule content across platforms (Facebook, Instagram, LinkedIn, X, etc.).
  9. Design graphics, videos, and multimedia content to promote events and TRIO initiatives.
  10. Monitor social media analytics to assess performance and guide improvements.
  11. Manage and maintain online platforms (Zoom, Google Suite, Webex, etc.).
  12. Complete budget-related requisitions, ordering, and processing of office supplies and equipment.
  13. Maintain a clean, organized, and professional working environment.
  14. Other duties as assigned.

Competencies

  • Communicates clearly and respectfully in person, in writing, and online.
  • Demonstrates strong customer service and responsiveness with diverse populations.
  • Adapts tone and style appropriately for varied audiences (students, staff, partners).
  • Prioritizes and completes tasks independently and on schedule.
  • Maintains accurate records, calendars, and correspondence.
  • Demonstrates strong multitasking and follow-through abilities.
  • Supports logistics for workshops, events, and program activities.
  • Assists in data tracking, reporting, and document preparation.
  • Creates visually appealing content for social media and program materials.
  • Understands platform-specific best practices, posting strategies, and analytics.
  • Utilizes Canva, Meta Business Suite, Hootsuite, and related tools effectively.
  • Maintains confidentiality and adheres to ethical standards.
  • Responds constructively to feedback and maintains composure under pressure.
  • Reflects positively on the University in all communications and interactions.
  • Demonstrates proficiency with Microsoft Office, Google Workspace, Banner, Blumen/Compansol, and Student National Clearinghouse tools.
  • Learns new systems and technologies quickly.
  • Demonstrates enthusiasm for SUNO’s mission and goals.
  • Supports initiatives that promote access, equity, and student success.

Work environment

Work takes place in an office setting, classroom environment, and occasionally lab settings.

Physical demands

  • Ability to sit, stand, walk, bend, and climb stairs.
  • Ability to communicate verbally and in writing.
  • Ability to use a keyboard and read printed/digital materials.
  • Ability to travel by plane, train, or vehicle.
  • Ability to lift or carry up to 10 pounds.

Travel required

Travel may be required for TRIO-related activities, conferences, or student engagement events.

Required education and experience

  • High school diploma required.
  • At least two years of secretarial or administrative support experience.
  • Demonstrated ability to work with low-income, first-generation, or underrepresented students.
  • Strong written and verbal communication skills.
  • Experience managing social media platforms and producing digital content.
  • Proficiency with Microsoft Office and virtual communication platforms (Zoom, Webex, etc.).
  • Experience with Canva, Meta Business Suite, or similar tools.
  • Excellent organizational and time management skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • General understanding of nonprofit or educational program operations.
  • Basic graphic design and video editing skills.
  • Familiarity with analytics and performance metrics.
  • Interest in community and student engagement.

Preferred education and experience

  • Associates degree preferred.

Southern University of New Orleans (SUNO) is an Equal Opportunity Employer.

 

Non-Discrimination Statement

In compliance with Title IX of the Education Amendments of 1972, Title VI and VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and other federal, state, and local laws, Southern University at New Orleans (SUNO) forbids discriminating or harassing conduct that is based on an individual's race, color, religion, sex, ethnicity, national origin or ancestry, age, physical or mental disability, sexual orientation, gender identity, gender expression, genetic information, veteran or military status, membership in Uniformed Services, and all other categories protected by applicable state and federal laws.

 

This commitment applies but is not limited to decisions made with respect to hiring and promotion, the administration of educational programs and policies, scholarship and loan programs, and athletic or other College-administered programs. Discriminatory acts of any kind are strictly forbidden.

 

American with Disabilities Act (ADA) Statement

Southern University of New Orleans (SUNO) complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Office of Human Resources.