This website uses cookies to ensure site visitors get the best experience on our website. By continuing to use this site, you accept our use of cookies and Privacy Statement. To find out more, please visit Southern University's Privacy Statement.

I agree
Human Resources

Office Coordinator, TRIO

November 03, 2025
HR News Human Resources Announcements Position Vacancy Announcements

Office Coordinator, Student Support Services & Ronald E. McNair Programs

Apply Now

FLSA Classification

Non-Exempt

Salary Range/Grade

Salary Range: $16.82 - $19.23

Annualized salary:  $35,000 - $45,000

Grade: To be determined.

Reports to

Executive Director

Job Description 

Summary/objective

The SSS (Student Support Services) TRIO Program is designed to increase academic performance, retention, and graduation rates among eligible college students. The students are selected for the program based on certain federal guidelines regarding income, parents’ educational background, and a student’s need for academic support. The SUNO SSS TRIO Program is currently funded to serve 300 students.  Additionally, the Robert E. McNair Post-Baccalaureate Achievement Program is a federally-funded TRIO program that prepares eligible participants for doctoral studies through involvement in research and other scholarly activities.

The Office Coordinator provides comprehensive digital infrastructure oversight, data governance, and systems coordination across the Student Support Services (SSS) and Ronald E. McNair Post-Baccalaureate Achievement Programs. This position merges administrative and technical functions, supporting data integrity, compliance reporting, and operational efficiency within two federally funded TRIO programs.

The Coordinator ensures secure and efficient management of participant data, oversees system access and maintenance, supports workflow automation, and facilitates digital communications and records management. The role requires a combination of organizational, analytical, and technical skills to manage multiple systems, digital platforms, and reporting tools while maintaining adherence to federal compliance standards.

Grant-Funded Position Notice

This position is funded 100% by the federal TRIO programs and Ronald E. McNair Program.  Employment is contingent upon the continuation of federal funding. The Office Coordinator assists the Executive Director in implementing the objectives and performance measures established for this federally funded activity.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Program Operations & Administration

  1. Coordinate the day-to-day workflow operations of the SSS and McNair TRIO offices.
  2. Manage digital forms, databases, shared drives, and other electronic systems to streamline office operations.
  3. Maintain compliance for hardware and software assets, including laptops, printers, licenses, and technology tools.
  4. Track and coordinate supply needs, requisitions, and purchase orders in collaboration with University procurement systems.
  5. Schedule meetings, maintain shared calendars, take and distribute minutes, and manage office correspondence.
  6. Support event logistics, student travel, and scholarly activities.

Data Management & Compliance Reporting

  1. Oversee secure collection, entry, and maintenance of participant data in Blumen and institutional databases.
  2. Validate, update, and monitor student eligibility, engagement, and performance metrics.
  3. Generate real-time reports, descriptive statistics, and dashboards using Excel, Access, and Power BI to support compliance and performance tracking.
  4. Conduct digital data audits and ensure adherence to Standard Operating Procedures (SOPs).
  5. Collaborate with institutional stakeholders to ensure TRIO program data aligns with university data systems and federal reporting requirements.

Systems Coordination & Application Support

  1. Serve as the systems administrator for digital platforms used by TRIO programs (e.g., Blumen, Microsoft 365, Dynamic Forms).
  2. Manage user access, permissions, and credentials for staff and participants.
  3. Provide troubleshooting and basic technical support for program-related applications and databases.
  4. Coordinate with IT for network, server, and systems maintenance.
  5. Oversee secure digital filing, sharing, and archiving of student records and compliance documents.

Digital Systems & Software Support

  1. Administer the lifecycle of program software, databases, and applications.
  2. Install, configure, test, and update digital tools; coordinate with IT for escalated technical issues.
  3. Manage user access controls and monitor application functionality.
  4. Track digital assets and licenses to ensure compliance with University and grant requirements.

Supply Chain, Inventory & Financial Management

  1. Track and maintain inventory of equipment, peripherals, and software.
  2. Coordinate procurement and vendor management processes in compliance with University procedures.
  3. Assist with reconciliation of budgets, purchase logs, and event expenses using Excel, SAP, or equivalent software.
  4. Implement audit procedures for asset tracking and accountability.

Communication & Student Engagement

  1. Communicate effectively with students, staff, and faculty mentors through digital and in-person platforms.
  2. Assist students in completing TRIO applications, forms, and onboarding processes.
  3. Support recruitment efforts using CRM and outreach tools to maintain applicant and participant data.
  4. Promote effective, professional communication within TRIO program operations.
  5. All other duties as assigned.

Competencies

  • Demonstrates strong ability to manage and operate digital systems, databases, and software tools such as Blumen, Microsoft 365, and Power BI. Ensures data accuracy, security, and compliance with institutional and federal requirements.
  • Collects, validates, and interprets program data to support performance tracking and compliance reporting. Utilizes data visualization and analytics tools to produce clear, accurate, and actionable reports.
  • Effectively manages multiple tasks, priorities, and deadlines within a fast-paced academic and administrative environment. Maintains meticulous attention to detail in documentation and workflow coordination.
  • Communicates clearly, courteously, and professionally in both written and verbal formats. Demonstrates strong interpersonal skills in working with students, faculty, staff, and external partners.
  • Identifies operational and technical challenges and recommends creative, data-informed solutions. Exhibits initiative in improving digital processes, office systems, and data workflows.
  • Maintains strict confidentiality of student records and sensitive information in accordance with FERPA, federal TRIO regulations, and SUNO policies.
  • Works cooperatively within a diverse academic community, contributing to a collegial and service-oriented culture. Supports program goals through cross-functional collaboration and shared accountability.
  • Demonstrates flexibility in adapting to new technologies, evolving program requirements, and institutional changes. Continuously seeks professional growth and skill development.
  • Consistently meets deadlines, follows established procedures, and produces quality work with minimal supervision. Takes responsibility for outcomes and ensures accuracy in all areas of work.

Work environment

Work is performed in a professional office environment on the Southern University at New Orleans campus within the Division of Academic Affairs. The position requires regular interaction with students, faculty, and staff, as well as daily use of computers, databases, and digital platforms. Standard work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional evening or weekend assignments to support program events and student activities.

Physical demands

The work is primarily sedentary, performed in a standard office environment. The position requires the ability to sit or stand for extended periods, operate a computer and standard office equipment, and engage in frequent communication with others. Occasional lifting of materials or equipment weighing up to 25 pounds may be required. The role may involve limited walking between campus buildings and participation in program events or student activities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel required

Travel between offices may be required to recruit University students.

Required education and experience

  • High school diploma or G.E.D.
  • Minimum of two (2) years of professional experience in office administration, data management, or systems coordination.
  • Demonstrated proficiency with digital tools, data platforms, and Microsoft Office Suite.
  • Ability to manage sensitive student information in compliance with FERPA and federal TRIO regulations.
  • Strong organizational, analytical, and problem-solving skills.

Preferred education and experience

  • Associate’s or Bachelor’s degree in Business Management, Information Systems Management, or a related discipline.
  • Blumen database or similar Student Information System (SIS)/CRM platform.
  • Microsoft Office Suite (Excel, Access, Power BI, Outlook, Teams, SharePoint, OneDrive).
  • Experience with SAP, QuickBooks, or financial tracking systems.
  • Cloud-based systems and collaboration tools (e.g., Google Workspace, Zoom, WebEx).
  • Familiarity with data validation, workflow automation, and digital process improvement.
  • Knowledge of inventory or asset lifecycle management systems.

Working at Southern University at New Orleans

All offers of employment are contingent upon approval from the University’s Chancellor and a satisfactory pre-employment background check to include reference checks.

As a member of the Southern University System, Southern University at New Orleans (SUNO) offers a comprehensive benefits package to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; paid holidays; and tuition waiver for qualified employees. 

Southern University of New Orleans (SUNO) is an Equal Opportunity Employer.

 

Non-Discrimination Statement

In compliance with Title IX of the Education Amendments of 1972, Title VI and VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and other federal, state, and local laws, Southern University at New Orleans (SUNO) forbids discriminating or harassing conduct that is based on an individual's race, color, religion, sex, ethnicity, national origin or ancestry, age, physical or mental disability, sexual orientation, gender identity, gender expression, genetic information, veteran or military status, membership in Uniformed Services, and all other categories protected by applicable state and federal laws.

 

This commitment applies but is not limited to decisions made with respect to hiring and promotion, the administration of educational programs and policies, scholarship and loan programs, and athletic or other College-administered programs. Discriminatory acts of any kind are strictly forbidden.

 

American with Disabilities Act (ADA) Statement

Southern University of New Orleans (SUNO) complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Office of Human Resources.