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Technology Coordinator, SUNO Connecting Minority Communities


FLSA Classification




Salary Range/Grade


Salary Range: $55,000 - $65,000


Reports to


Program Director, Connecting Minority Communities


Job Description


Southern University at New Orleans (SUNO), through the Connecting Minority Communities (CMC) program, will expand broadband internet access connectivity, and digital inclusion for the SUNO campus and designated schools and community partners located specifically in the 9th and 15thWards and within a 15-mile radius of the campus.

The overall project objectives are: (1) to purchase broadband internet access services and eligible equipment to include the deployment or utilization of future-proof infrastructure; (2) to facilitate educational instruction and learning, including using remote instruction; (3) to prioritize students in need; (5) to evaluate, track, and document program outcomes and best practices, specific tasks, and measurable milestones; and

Further, the project has the specific purposes of:

· Building the broadband and IT capacity of SUNO

· Providing broadband education, awareness, training, access, equipment, and support to student and patrons at SUNO and tax-exempt 501 (c)(3) organizations in the anchor community

· Providing subsidized broadband access and equipment to qualified low-income/in-need students and communities

· Providing access to college-level dual enrollment courses through various modalities, including a virtual environment to anchor community schools.

The technology coordinator plays a crucial role in the CMC broadband grant while serving our community partners. Their contributions are essential to the successful implementation of broadband initiatives that improve access to highspeed internet in our service areas. The technology coordinator will assist with lab setup, device setup and maintenance, operation, and teaching in the learning lab. The technology coordinator will support the project by making the purposeful use of broadband and technology. The technology coordinator will also provide training and education for the school and other community partners.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

1. Provide training and professional development for community partner teachers to effectively utilize broadband technology in the classroom. Also, trains educators on how to integrate digital tools into their teaching methods

2. Works closely with the team to provide estimate costs associated with the broadband and technology equipment, hardware and software expenses, ongoing maintenance, and any other relevant expenditures

3. Involved in project planning and implementation and overseeing the deployment of broadband infrastructure, ensuring that it meets technical specifications and timelines

4. Selecting the right technology solutions is crucial for the success of a broadband project. The technology manager is responsible for evaluating and choosing the appropriate hardware, software, and networking technologies to meet the project's objectives

5. Oversee testing and quality assurance processes to ensure that the devices and network function properly and meet performance standards.

6. Once the broadband infrastructure is operational, ongoing monitoring and maintenance are essential to ensure that the network remains reliable and efficient. Works closely with the technical teams at each location to address any issues that arise.

7. When engaging with community partners to address concerns, may need to communicate technical details in a way that is understandable to nontechnical audiences

8. Will provide technical support to students, faculty, and staff of SUNO who are using grant-provided mobile devices and broadband

9. Other duties as assigned.


· Demonstrate sensitivity to community partners that come from diverse academic, socioeconomic, ethnic, and racial backgrounds

· Develop positive rapport with colleagues and other members of the campus community to promote a sense of teamwork

· Strong analytical, observational, and problem-solving skills

· Effective verbal and written communication skills

· Ability to be self-directed and solve problems effectively and efficiently

· Strong organizational skills

· Positive and professional demeanor

· Verbal and written communication, and problem-solving skills are crucial.

· While technology certifications are not mandatory, but evidence of specific vendor certifications can enhance candidates’ opportunities.

Required Education and Experience

· A bachelor's degree in information technology, computer science, or a related field is required.

· Relevant work experience in the technology industry.

Preferred Education and Experience

· Master’s degree in a related field.

· Professional technology certifications are a plus.


Southern University at New Orleans is an Equal Opportunity Employer


Non-Discrimination Statement


In compliance with Title IX of the Education Amendments of 1972, Title VI and VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and other federal, state, and local laws, Southern University at New Orleans (SUNO) forbids discriminating or harassing conduct that is based on an individual's race, color, religion, sex, ethnicity, national origin or ancestry, age, physical or mental disability, sexual orientation, gender identity, gender expression, genetic information, veteran or military status, membership in Uniformed Services, and all other categories protected by applicable state and federal laws.


This commitment applies but is not limited to decisions made with respect to hiring and promotion, the administration of educational programs and policies, scholarship and loan programs, and athletic or other College-administered programs. Discriminatory acts of any kind are strictly forbidden.


American with Disabilities Act (ADA) Statement


Southern University of New Orleans (SUNO) complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Office of Human Resources.