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Academic Success Coordinator




The primary responsibility of the Academic Success Coordinator is to provide oversight of the Tutorial Center, a drop-in tutoring service, and/or the Supplemental Instruction program, a peer-learning program that provides regularly scheduled study sessions for traditionally difficult courses. 

Essential Functions  

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.  


  1. Build relationships with students (SUNO Connect, Dual Enrollment, and other students) to encourage student success and engagement.  
  1. Proactively reach out to students identified as at risk, including but not limited to, poor attendance or consistent tardiness, low participation or motivation, academic standing, course completion, and gaps in student success skills.  
  1. Assist with course scheduling during registration period.  
  1. Onboard Brainfuse 24/7 Tutoring Platform.  
  1. Host Midterm and Final Exam initiatives.  
  1. Submit progress reports and Instructor campaigns via Navigate.  
  1. Serve as a liaison between academic colleges/schools and University College.  
  1. Assist with New Student Orientation as needed.  
  1. Provide oversight of implementation of Navigate.  
  1. Provide data and quarterly reports to Title III.  
  1. The Academic Success Coordinator will assist the Academic Advisors in the overall operation of the academic support and student success.  
  1. The coordinator is required to stay current with best practices in academic support operations, facilitation techniques, and program accreditation.  
  1. Connect with all students who are at-risk.  
  1. Assist with the hiring, training, scheduling, and supervision of undergraduate and graduate student personnel for the academic support programs; organize and update student employee schedules; provide technical and methodological expertise for student staff; approve payroll and leave requests; provide problem-solving assistance; interprets departmental policy and procedures pertaining to academic support staff; and provide direct and indirect supervision of academic support staff.  
  1. Assist with funding proposals for academic support services as needed; assist with the planning and execution of academic support events; maintain staff contact information and availability; maintain training handbooks and program materials; oversee online tutoring program, track progress of peer tutors.  
  1. Collect, enter, and report usage data; demonstrate familiarity with software programs utilized to collect program data; assess program to develop best practices making recommendations concerning improvement of programs and services; participate in departmental and university strategic planning, assessment, and evaluation activities of the academic support program. 




  • Knowledge of higher education principles, practices and procedures required.  
  • Knowledge of the tenets of diversity, equity, and inclusion work and social justice education and the ability to appropriately and effectively understand and adapt to cultural differences within a group environment.  
  • Highly developed skills and experience with planning, coordinating, and facilitating projects/programs.  
  • Ability to collaborate with academic departments and University partners required.  
  • Ability to communicate effectively both orally and in writing required.  
  • Ability to work effectively with professional, classified, and student personnel required.  
  • Ability to work effectively with a wide variety of students required.  
  • Familiarity with FERPA regulations and matters of confidentiality.  
  • Familiarity with the curricular approach to Student Affairs is a plus. 


Education and Experience  


  • Bachelor’s degree from an accredited institution in education, business, counseling or a related field is required.  
  • Demonstrated understanding and ability to use information technology and information systems to deliver, monitor, and evaluate programs and services for students.  
  • Experience in fiscal management of comprehensive student affairs budgets and management of student affairs facilities.  
  • Strong interpersonal communication skills to collaborate effectively with all SUNO constituents including Board of Supervisors, donors, alumni, faculty, staff, students and administrative colleagues and others on and off campus. 



Southern University of New Orleans (SUNO) is an Equal Opportunity Employer.  


Non-Discrimination Statement In compliance with Title IX of the Education Amendments of 1972, Title VI and VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and other federal, state, and local laws, Southern University at New Orleans (SUNO) forbids discriminating or harassing conduct that is based on an individual's race, color, religion, sex, ethnicity, national origin or ancestry, age, physical or mental disability, sexual orientation, gender identity, gender expression, genetic information, veteran or military status, membership in Uniformed Services, and all other categories protected by applicable state and federal laws.  


This commitment applies but is not limited to decisions made with respect to hiring and promotion, the administration of educational programs and policies, scholarship and loan programs, and athletic or other College-administered programs. Discriminatory acts of any kind are strictly forbidden.  


American with Disabilities Act (ADA) Statement  


Southern University of New Orleans (SUNO) complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Office of Human Resources.